Free shipping on all orders within NZ

Online Shopping Information

The answers to all your online shopping questions

Online Shopping Information

DYRBERGKERN NEW ZEALAND is dedicated to providing quality products and service to our customers. We hope you will like what you have ordered, but if something isn’t right, please let us know.

 

We are happy to accept returns/exchanges for the following scenarios:

  • Online purchases may be exchanged if returned in original condition and packaging within 7 days of purchase (Christmas exchange period is extended until 15th January 2018)
  • Gifts that are not suitable (exchangeable within set time-frame outlined on exchange card)
  • Items that vary from their description on this website
  • Damaged or faulty items

 

PRODUCT EXCHANGES

If you would like to exchange your online purchase, please email the exchange details to customerservice@quinnsullivan.co.nz and return the product/s to us via courier in original packaging within 7 days of purchase. ALTERNATIVELY you can exchange the products/s in a DYRBERG/KERN concept store. Product/s MUST be in the original condition and exchanged within 14 days of purchase. You must have a copy of your confirmation email as proof of purchase to exchange the product/s. Sale items cannot be exchanged.

 

FAULTY PRODUCTS

Our quality control team does their very best to ensure the product/s you receive meet our high quality standards. However, if you receive a faulty or damaged product please email  customerservice@quinnsullivan.co.nz and return the product/s to us via courier to the below address. We can then arrange a repair or replacement.

 

Online Returns and Exchanges postal address:

QUINN SULLIVAN LTD  

ATT: ONLINE

99 Papanui Road,

Merivale

CHRISTCHURCH

8014

For any additional information on our return and exchange policies, please contact us on 03 355 3569, or e-mail us at customerservice@quinnsullivan.co.nz

FREE SHIPPING FOR ALL NEW ZEALAND ORDERS      
 

  • Your order will be sent by tracked courier
  • If your order is received before midday then your order should arrive within 2 business days
  • If your order is received after midday then your order should arrive within 2 - 4 business days
  • A shipping notification email is sent once your order is on its way to you
  • Track your package using the details in the shipping notification email

 

Exceptions to the above time frames are: Orders placed on weekends - couriers do not operate on weekends/public holidays. Please allow up to 5 business days for rural delivery.

We recommend ordering Christmas gifts before Tuesday 19th December to ensure they arrive in time. 

SHIPPING OUTSIDE OF NEW ZEALAND

  • Australia             FREE      For orders over $150, TRACKED 4-6 Business Days
  • Australia             $25         For orders under $150, TRACKED 4-6 Business Days
  • International       FREE      For orders over $500, TRACKED 5-7 Business Days 
  • International       $35         For orders under $500, TRACKED 5-7 Business Days 

 

Please note that International orders may incur customs or import duty fees when your order arrives. Please contact your local customs office for further information. DYRBERGKERN.CO.NZ will not be liable for any import or custom taxes that may apply to your order.

For any enquiries regarding your order, please contact our Online Team:
 customerservice@quinnsullivan.co.nz

If the item/s are delayed you will be contacted via email to advise that the item/s have been placed on back order and the expected delivery time, you can either cancel the order or wait until the back-ordered item/s are back in stock. Payment is only taken when the goods are ready to be dispatched.

 

secret code

DYRBERGKERN.CO.NZ
PO Box 36440
Merivale 8146
CHRISTCHURCH

General and PR enquiries:
customerservice@quinnsullivan.co.nz
(03) 355 3569

 

Stockist enquiries:
juliet@quinnsullivan.co.nz

Quinn Sullivan Limited have been the importers for Australasia since 1998. Based in Christchurch with three of our own retail stores (Wellington, Auckland and Christchurch), we also distribute to a network of accounts throughout New Zealand. As the official importer and distributer of DYRBERG/KERN within New Zealand, you can be assured of receiving a quality service and product.

Introduction
This Website is operated by DYRBERGKERN.CO.NZ (“we”, “us”, “our”). We respect the privacy of our website users (“you”, “your”) and are committed to protecting your security and privacy.

 

Terms of Use

This privacy policy must be read in conjunction with our terms and conditions.

 

Collection of Your Information

We collect information about you through our websites in an effort to improve your shopping experience, as well as communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties. We release account and other personal information only when we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of DYRBERGKERN.CO.NZ, our users, or others.

 

Types of Information Collected

We may collect personal information from you (including, without limitation, your name, email address, phone number, and postal address) when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion.  We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this website. This information is used only for statistical purposes and in regards to how we may enhance the customer experience.

• Cookies: Our website uses "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.

 

How we use Your Information

We may use your collected information in the following ways:

• To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications.

• To verify your identity and to assist you if you have forgotten your username or password

• To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you agree to receive such information.

 

Successfully added to cart

Click here to view cart

Product not added to cart